Exchange/Refund Policy

Can I return my items I purchased?

Return Policy applies only to merchandises purchased on our official website –https://pierrecardinlingerie.com.

Any Pierre Cardin Lingerie merchandise purchased through third parties or our stockists are not covered under this Return Policy.

For merchandise purchased online, we will allow exchanges within 14 days at our stores. We are, however, unable to accept merchandise where the sewn-in garment tag has been cut or removed or the price tag has been removed. Returned merchandise must be in its original state, deemed to be unworn with tags attached, or be defective to be accepted for a refund. 

Due to hygiene reasons, all panties and girdles cannot be returned or exchanged.

Discounted price items and items bought on sales cannot be returned, exchanged or refunded.

We urge you to refer to our Pierre Cardin Lingerie size chart to determine your best-fit size before making your purchases.


How do I do a store exchange?

Step 1 - You will need to email us at sales@pierrecardinlingerie.com. with the email titled [ Store Exchange - Order ID xxxxxx ].

State within the email what product you wish to exchange for, the size you need and preferred location(s) for exchange. 

This will allow us to ensure your items are ready for your exchange in-stores before you make a trip down.

Step 2 - Upon our reply and confirmation of stock availability, you may proceed to exchange the item in store to complete the store exchange.

For further clarifications you may email us at sales@pierrecardinlingerie.com.


What is considered a defect

Defective merchandise is defined as an item that has manufacturing defects at the point of receipt such as stains (before washing), holes, pilling, dented cups, broken straps or hooks. 

Due to the nature of products that are mass manufactured, there might be slight discrepancies of 1-3cm between our merchandise and the measurements we have provided as a guide within our fit chart. As such, these discrepancies are not regarded as a defect. 

If you have received merchandise with any of the defects as stated above, please email us at sales@pierrecardinlingerie.com with the email titled
[ Defective Item – Order xxxxxx ].

Together with this email, please provide us with a clear snapshot of the defect followed by a description of the defect.

All defective item(s) needs to come intact with original packaging with tags attached.

 

What do I do if I have received a defective item?

We are very sorry you have received a defective item. Please write to us at sales@pierrecardinlingerie.com with the email titled [ Defective Item – Order xxxxxx ]. immediately and we will do our best to assist you in a timely manner.

Together with this email, please provide us with a clear snapshot of the defect followed by a description of the defect.

All defective item(s) needs to come intact with original packaging with tags attached.
 

What do I do if I have received the wrong item/s?

We are very sorry that you have received the wrong item. If the product received does not correlate with the product you ordered, please write to us at sales@pierrecardinlingerie.com with the email titled [ Wrong Item – Order xxxxxx ] within 7 days of receiving the product, this will help in expediting your return/reshipment request.

All wrongly sent item(s) needs to come intact with original packaging with tags attached.


How are refunds handled?

Should a refund be processed  due to our inability to fulfil your  order, the amount will be credited back to the credit card used to complete the original purchase. Depending on your credit card provider, it may take a business day or two for the refund to be reflected in your card statement.



Updates

We reserve the right to change any content or material on the site at any time. We shall not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this website.

If we decide to change our T & Cs for the site, we will revise and post the new T & Cs here and if appropriate, notify you by email. Please check back frequently to stay up to date with any changes to out T & Cs.

Any changes will not affect any prior orders that you have placed, and that we have accepted prior to the date of this change. Your usage of our website indicates your assent to the T&Cs as posted. If you have any questions about our T & Cs, please contact us at 
sales@pierrecardinlingerie.com  for enquiries.

Sizing Guide
PIERRE CARDIN SIZE CHART
Pierre Cardin Size Charts
ENERGIZED SIZE CHART