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FAQ

Ordering

We process orders quickly, so we’ll do our very best to help you with any changes in your order as long as the order has not been picked up by the courier company. Send us a email as soon as possible at contact@pierrecardinlingerie.com

We do our best to pack your orders as soon as we get them to ensure that it is processed and delivered promptly. This means that we will be unable to amend or cancel any orders after confirmation.

Shipping

You should receive a confirmation that your order has been shipped out with the tracking details:

If you are unable to track your order, please email us at contact@pierrecardinlingerie.com with your order number.

Status 'fulfilled' simply means your order has been packed by our warehouse team and it's currently on the way to you.

You will receive a shipping confirmation shortly after detailing your tracking information.

If your order has remained unfulfilled for more than 3 business days, please contact us with your order number and we will reply as soon as possible.

Orders once received will be process quickly. You should receive the package within 3 to 4 business days.

Self-Collection

Self collection are only available at the following locations:

Jurong Point | #01-45/46
Nex Mall | #01-87
Plaza Singapura | #02-24
Tampines Mall | #02-16A

You may collect your items according to the timeslots below

• 11am - 2pm 
• 4pm - 10pm

Please avoid collection between 2pm - 4pm.

You would need to show us the order confirmation email for the items that you are collecting.

Yes, however they would need to bring along the proof of receipt for the items that is to be collected.

We strongly encourage that you collect your own items as we are not liable for any loss of item.

Returns & Exchanges

Due to hygiene reasons, returns and exchanges will not be accepted for all panties sold online. For other products, we will allow exchanges within 7 days at our shops.

We urge you to refer to our Pierre Cardin Lingerie size chart to determine your best-fit size before making your purchases.

We do our utmost to ensure that all items sold are of the highest quality. However, should you have a concern about a faulty or damaged item, please email us at contact@pierrecardinlingerie.com, so that we can urgently review the matter for you!

If the product received does not correlate with the product you ordered, please email us at contact@pierrecardinlingerie.com within 7 days of receiving the product, so that we can urgently review the matter for you and re-ship to you the correct product!

Should a refund be given due to our inability to fulfill an order, the refund amount will be credited back in to the credit card used to make the original purchase. Dependent on your bank, it may take a business day or two for the refund to be reflected in your statements.

Fit & Care